Frequently Asked Questions
Everything you need to know about shopping with Coutelier.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 10-14 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all Coutelier products come with a one-year limited warranty that covers manufacturing defects. This does not include normal wear and tear or damage from misuse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
How do I care for my items?
To ensure longevity, we recommend following the specific care instructions included with your product. Generally, wiping with a soft, dry cloth and avoiding harsh chemicals is best.